Privacy Policy
EcomArab Chatbot by EcomArab · Last updated: October 23, 2026
Overview
EcomArab Chatbot is a service by EcomArab designed to help businesses manage permitted Facebook Page and Instagram professional-account conversations, comments and automated responses. This policy describes the personal information the service may process when these features are enabled.
Information We Process
Depending on the features and permissions a business activates, this may include connected Page or Instagram account identifiers and profile information, comments and associated identifiers, direct messages and conversation metadata, names or usernames made available through Meta APIs, response rules configured by business users, and account contact and technical information required to operate and secure the service. We only request permissions needed for enabled features.
How We Use Information
We use information to connect authorized business accounts, display and manage conversations and comments, apply business-configured response rules, deliver permitted replies, provide customer support, protect access and troubleshoot the service. Replies are controlled by the business and subject to Meta platform permissions and messaging rules.
Meta Platform Data
Information obtained from Facebook, Instagram and Messenger is handled only for disclosed service purposes and in accordance with applicable Meta terms. Connecting an account does not grant unrestricted access to personal profiles or permission to send unsolicited messages.
Sharing and Security
We do not sell Meta platform data. Information may be processed by infrastructure providers necessary to operate the service, under appropriate protections, or disclosed when legally required. Access should be limited to authorized people, and credentials and access tokens should be safeguarded.
Retention
We retain personal information only as necessary for the service, for legitimate security and operational purposes, or as required by applicable law and Meta policies. Specific retention and automatic deletion periods will be documented once the production system is finalized.
Your Choices and Rights
You can disconnect a connected Facebook or Instagram account and request access, correction or deletion of personal information associated with the service by emailing elbhery@ecomarab.com. Include sufficient information to identify the connection, without sending passwords or access tokens. See our Data Deletion Instructions for the request process.
Changes and Contact
We may update this policy to reflect changes in the service. The current version will be published on this page. For privacy questions, contact elbhery@ecomarab.com.